There's a few things to check first:
- Have you checked your junk/spam folder?
- Have you added firstname.lastname@example.org to your safe list?
- Has it been more than 5 minutes?
- Have you tried to request it a second time?
If the answer to all of these questions is yes please contact us using the form located in the upper right corner, next to your languages option, called "Support" or "Help" (term depending on the platform).
You should receive a response within 2 hours on a working day.