There's a few things to check first:
- Have you checked your junk box?
- Have you added firstname.lastname@example.org to your safe list?
- Has it been more than 5 minutes?
- Have you tried to request it a second time?
If the answer to all of these questions is yes please contact us using the form above called "Submit a Request" or alternatively email us on email@example.com.
We're normally pretty quick at responding (under 30 minutes) but when it's really busy we can take up to 2hrs to get back to you.